Most of my clients ask for package pricing that includes flights. I understand why: flights can feel overwhelming. But after years of travel, including more than one cancellation and an unplanned night in Montreal, here's what I tell every cruiser.
Should I book flights through my travel agent?
In most cases, booking your flights directly with the airline is your best option. When you book through a third party (a booking site, a points program, even a travel agent), you are not the primary contact on that reservation. If something goes wrong, the airline sends you back to whoever booked it.
I learned this myself. I once booked through a rewards program, my flight was cancelled, and the airline counter couldn't help me. I had to call the program to sort it out, which meant more time and more stress.
There are exceptions. A program owned by the airline, like Aeroplan with Air Canada, works well if you're using points. And cheaper bundled packages sometimes save a few dollars, but they usually come with less flexibility when you need it most.
My approach: I guide you on which flights to choose and when, and you book directly so you stay in control.
Fly in the day before
A ship won't wait for a delayed flight. For a cruise, I always recommend arriving at least a day early. Better still, choose a hotel that offers Disney Cruise Line transfers, so your bags are collected from your room and you may get an earlier port arrival time. That's exactly what we did for Alaska.
Have travel insurance, and know what it covers
You should absolutely have travel insurance. I insure every single trip I take. I'm not licensed to sell insurance, and I'd rather you deal with specialists who handle it every day. Our agency partners with Manulife, which I use myself. Whatever you choose, read what it actually covers before you leave home, including any coverage you have through a credit card.
What are my rights when a flight is cancelled?
When an airline disruption hits, like the recent airline strikes and labour disruptions in Canada, the first option you're offered is not always your only option.
- Read before you click accept. Voluntarily changing or cancelling under a flexibility offer may get you a travel credit instead of a refund.
- An airline cancellation is different. If the airline cancels your flight, Canada's Air Passenger Protection Regulations may entitle you to rebooking or a refund, depending on the circumstances.
- Check the source. The Canadian Transportation Agency explains your rights for delays, cancellations and refunds.
Document everything
Keep every email and text from the airline. Take screenshots when your itinerary changes. Save receipts for meals, hotels and transportation you pay for because of a disruption. If you make a claim later, this is what you'll need.
You're not on your own
Even when your flights are booked directly, if your vacation is booked with me and a disruption hits, reach out right away. I can't control the airline, but I can help you understand your options and adjust the rest of your trip so you still get your vacation.
Ready to plan your cruise, with the flights handled the smart way? Find the sailing here and send it to me, booked through me of course.
